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ADA and Title VI Nondiscrimination Policy Statement and Complaint Process
Consistent with the Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance, and the Americans with Disabilities Act of 1990 (ADA), the City of St. Cloud has designated an individual as the City's Title VI and ADA Coordinator (Nondiscrimination Coordinator). The Nondiscrimination Coordinator is responsible for accepting complaints of discrimination on the basis of disability in the provision of services, activities, programs, or benefits provided by the City of St. Cloud. Complaints shall be submitted in writing within the following time frames:
Title VI: No later than 180 days from the date of the alleged discrimination
ADA: No later than 60 days from the date of the alleged discrimination
Complaint Information
Complaints shall include the name, address, and phone number of the complainant, along with the location, date and description of the problem. Complaints shall be processed in accordance with the applicable law.
This process does not apply to complaints relating to employment by the City of St. Cloud. Other procedures are available for these types of complaints.
To file a complaint, please contact:
Judi Hernandez, Nondiscrimination Coordinator
Phone: 407-957-7205
Email
Complaint Reviews
Within 30 calendar days after receipt of the complaint, the Nondiscrimination Coordinator will meet with the complainant to discuss the issue and possible resolutions. Within 15 calendar days of the meeting, the Nondiscrimination Coordinator will respond in writing, and when appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of St. Cloud on the matter and options for resolution of the complaint.
A copy of any Title VI or ADA complaints related to the City's participation in the Florida Department of Transportation (FDOT) Local Agency Program will be immediately provided to the FDOT District 5 for review and, if appropriate, further processing.
If such response does not satisfactorily resolve the matter, the complainant and/or his/her designee may file an appeal within 15 calendar days of receiving the response from the Nondiscrimination Coordinator. The appeal should be in writing and directed to the Human Resources Director. The Human Resources Director will attempt to meet with the complainant within 15 calendar days of receiving the appeal. Within 15 calendar days of the meeting, the Human Resources Director will respond in writing or in a format accessible to the complainant.