About Us

Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utility bill, or to start/stop/transfer service, call Toho Water Authority Customer Service at 407-957-7344.

PAYMENT PLANS

We understand everyone’s situation is different, and we want to work with you to customize a payment plan that will help you pay off your past due balance. Please call us today at 407-957-7344 or email us at cs-stcloud@tohowater.com 

ST. CLOUD CARES UTILITIES ASSISTANCE PROGRAM

Toho Water Authority (Toho), in partnership with the Osceola Council on Aging, provides the St. Cloud Cares program to offer financial assistance to St. Cloud customers who are experiencing financial hardship. To apply call the Council On Aging at 407-846-8532 or visit: https://osceolagenerationsapps.org/services/emergency-water-bill-assistance/

For water, backflow, or sewer concerns 

For water, backflow, or sewer concerns, contact Toho Water Authority at 407-957-7344 before calling a plumber, to evaluate if the service of a plumber is necessary. Toho Water Authority will not assume responsibility for incurred costs if you  contact a plumber first.