St. Cloud Utilities

Effective immediately, due to a water main break in the area of: Narcoossee Rd., a precautionary boil water notice has been issued for the north east corridor of Narcoossee Rd. from Spiral Way north to Boggy Creek Rd.. The City of St. Cloud advises that all water used for drinking, cooking, making ice, brushing teeth or washing dishes be boiled. A rolling boil of one minute is sufficient. As an alternative, bottled water may be used. This notice will remain in effect until a bacteriological survey is complete.

A separate notification will be issued when the boil water notice has been lifted. For further information, please visit www.stcloud.org/wateror contact customer service at 407-957-7344.
 
We apologize for any inconvenience and we appreciate your patience. 

To view the map of the area, click here.


St. Cloud Utilities will be unveiling a new, more user friendly web page in the coming weeks. The myutilities.stcloud.org payment website will also be decommissioned and all utilities related information will be located in one place, with ease of access to make payments, stay up to date on maintenance occurrences in your area and much more. Please stay tuned for these exciting changes!


If you have an issue with Solid Waste, Water or Wastewater, Public Works, or other departments within the City of St. Cloud, you can make requests through the Citysourced App. by clicking here.



Council Votes to Merge Utilities Operations with Toho Water Authority

In a move that’s expected to lower water rates for most St. Cloud customers, St. Cloud City Council has voted to merge utilities operations with Toho Water Authority. The agreement is not a sale of the utility, but rather solely gives Toho operational responsibilities. 

 Council Member Kolby Urban made the motion to approve the plan.

 “When I ran for this position, water was a major issue,” he said. “My bottom line is, if we don’t approve this, the rates are going to have to go up; that’s just a fact. I believe in making sure our taxpayers are being taken care of.”

 Deputy Mayor Linette Matheny seconded the motion, saying she has looked at the issue from all perspectives. “I wanted to make sure our employees are being taken care, and they are. I wanted to make sure (Toho) was going to continue to make our water quality issues a priority…and they are. 

 “I’ve been questioning for years how we are going to afford” the capital projects the City will need, Matheny said. “With this deal, $32.5 million of debt goes away; that’s unheard of. If we don’t do this, our rates are going to go through the roof. The city just can’t afford that.”

Mayor Nathan Blackwell also expressed support. 

 “I believe this is good for our city residents,” he said. “We’ll still be able to provide quality service. It’s good for our employees, and it’s certainly financially advantageous to the city.”

 Toho Executive Director Todd Swingle said he is confident the agreement has long-term benefits for both utilities. 

 “It’s a win-win to further strengthen our existing partnership through this agreement,” Swingle said. “Toho would like to thank City leaders for their vision and confidence.” 

 Under terms of the agreement, most residents (76 percent, according to Toho projections) will see lower rates. Toho will retain all St. Cloud Utilities employees with a minimum annual salary increase of $2,000. St. Cloud will have two voting members and one non-voting ex-officio member on the Toho Board of Supervisors. The agreement also adds redundancy to each utility’s systems and improves the ability to more effectively plan for future water resource needs. 

 We will post additional information on the transition as it becomes available. 

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ST. CLOUD UTILITIES CUSTOMER SERVICE CENTER INFORMATION

Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utilities bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344. 


IRRIGATION VIOLATION REMOVAL

If you received an irrigation violation warning and would like to remove the warning from your St. Cloud Utilities Account, please click here: Irrigation Scheduling Enforcement

**For the St. Cloud Utilities Water Information Portal and  information on the unidirectional flushing schedule click here

 


PAPERLESS BILLING

Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online. 

To sign up for paperless billing, please visit the St. Cloud Utilities website to log in or create a new account


FOR WATER, BACKFLOW, OR SEWER CONCERNS

For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsibility for incurred costs. Outside of normal business hours, please call  407-891-6700.


useful links:




  1. Jennifer Carver

    Jennifer Towns

    Customer Service Center Manager
    Phone: 407-957-7344

St. Cloud Utilities 

Customer Service Center

Physical Address
1300 9th Street
Building A - First Level
St. Cloud, FL 34769

Phone: 407-957-7344
Fax: 407-957-7111


Hours
Monday - Friday
8 a.m. - 4 p.m.